Privacy Policy

HP Polymers Pvt. Ltd. (“HP Polymers”, “we”, “us”, or “our), the owner and operator of Indotray (”Indotray”, “Website”), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit or use www.indotray.com or interact with us through the Website.

By using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

Indotray is a brand of HP Polymers Pvt. Ltd. We manufacture and supply plastic core trays and related core sample storage solutions for the mineral exploration industry.

Our Website provides information about our products, technology, applications and company, and enables visitors and prospective customers to contact us, request quotations, download product information and subscribe to communications.

2. Information We Collect

Depending on how you interact with our Website, we may collect the following information:

2.1 Information You Provide Directly

When you contact us, request a quotation, enquire about our products, download certain resources or subscribe to our communications, you may provide information such as:

Name
Company or organisation name
Email address
Telephone/mobile number
Country, city or business location
Job title or designation
Product or quantity requirements
Information contained in your enquiry or message
Any other information you voluntarily provide to us

Please do not submit sensitive personal information unless it is specifically required and requested by us.

2.2 Information Collected Automatically

When you visit the Website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Approximate geographic location
Pages visited
Date and time of access
Referring website or source
Website interaction and usage information

This information may be collected through cookies, analytics technologies, server logs and similar technologies.

3. Cookies and Analytics

Our Website may use cookies and similar technologies to ensure that the Website functions properly, understand how visitors use the Website and improve the Website and our services.

We may use third-party analytics and website technologies, including technologies provided by Google or our website service providers.

Cookies may be used for purposes such as:

Website functionality
Security
Understanding website traffic and usage
Improving website performance
Measuring the effectiveness of our content and communications

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the Website.

4. How We Use Your Information

We may use the information we collect for legitimate business purposes, including to:

Respond to your enquiries and requests
Provide quotations and product information
Communicate with prospective and existing customers
Process and manage business enquiries
Understand customer requirements
Provide technical or commercial information requested by you
Send newsletters or marketing communications where you have requested or consented to receive them
Improve our Website, products and customer experience
Analyse Website usage and performance
Maintain Website security and prevent misuse
Maintain business and communication records
Comply with applicable legal and regulatory requirements
Protect our rights, property and legitimate business interests

We will seek to limit the collection and use of personal information to what is reasonably necessary for the relevant purpose.

5. Marketing Communications

If you subscribe to our newsletter or otherwise request marketing communications, we may use your email address to send you information about:

Indotray products
Product developments
Industry-related information
Company updates
Events, exhibitions or announcements
Other relevant business communications

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending communications that are necessary for an existing business relationship, transaction or legal requirement.

6. How We Share Information

We do not sell your personal information.

We may share information where reasonably necessary with:

Our employees, authorised representatives and internal teams
Service providers that help us operate our Website or business
Website hosting, analytics, communication and technology providers
Professional advisers, auditors or consultants
Government authorities or law-enforcement agencies where required by law
Business partners or third parties where disclosure is necessary to provide a service requested by you or otherwise permitted by applicable law

Third-party service providers may process information on our behalf and are expected to use such information only for the purposes for which it is provided and in accordance with applicable contractual and legal requirements.

7. International Data Transfers

Because Indotray serves customers internationally and may use technology and service providers located in different countries, your information may be processed or stored outside India.

Where personal information is transferred or processed across jurisdictions, we will take reasonable measures to ensure that such processing is carried out in accordance with applicable law and appropriate contractual, technical and organisational safeguards.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining business records, complying with legal obligations, resolving disputes and protecting our legitimate interests.

The retention period may vary depending on:

The nature of the information
The purpose for which it was collected
Whether an ongoing business relationship exists
Applicable legal, tax, accounting or regulatory requirements
The need to establish, exercise or defend legal claims

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it, subject to applicable legal requirements.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through the Website.